The calls that won’t be texted, answered properly.
Some people won’t reply to a text. An emergency, an older customer, somebody driving. The voice line picks those up in a normal voice and books them into your diary.
What happens while the phone’s in your pocket.
What it does, and what it won’t.
It’s there to take the call you couldn’t, not to run your business for you.
Says what it is, first
“I’m the assistant, Dave’s on a job.” No pretending to be a receptionist. Anyone who’d rather wait for you can leave their details instead.
Takes the detail that matters
What’s happened, where they are, when they’re free and a number to call back. It doesn’t interrogate people about their boiler model.
Books near your other jobs
It looks at where you already are that day before it offers a slot, so you’re not crossing town twice for two small jobs.
Knows when to stop
Gas, a flood, no heating with a young child in the house. Those aren’t booked. They ring straight through to your mobile, and it says so on the call.
Never quotes a price
It won’t guess at what a job costs and land you with an argument on the doorstep. Pricing is yours, on the callback.
Hands you the whole call
You get the booking, the notes and the full transcript. If it got something wrong you can see where, and tell me to change it.
Read what it actually says.
A whole call, start to finish, at the speed it would happen. It names itself in the first sentence, takes the detail, and offers a slot it can actually hold.
Hello, Hartley Plumbing and Heating. I’m the assistant, Dave’s on a job. I can take the details and get you booked in. What’s happened?
The boiler’s making a banging noise and there’s no hot water. It’s been like it since last night.
That sounds like it needs looking at today. Can I take the postcode and a number to reach you on?
CR0 2RH, and it’s 07700 900461.
Dave has a gap at half two this afternoon. I’ll hold that for you and he’ll text to confirm on his way. Anything else he should know?
No, that’s great. Thank you.
Before voicemail, so they never hear a beep and ring the next name.
In a gap that’s already near the rest of Dave’s afternoon.
Boiler banging, no hot water, CR0 2RH, a number to call and the slot agreed.
Every word, so if it got anything wrong you can see exactly where.
It’s a machine and it says so.
Plenty of answering services let people believe they’re talking to your office. That gets found out on the doorstep, and it costs you the job and the review.
The voice line names itself in the opening line, every time, and there’s no setting to turn that off.
About the voice line.
Is a robot going to answer my phone?
Not on Text-back. That plan only sends texts. On Answered a voice assistant picks up the calls you miss and says what it is in the first sentence. No pretending to be your secretary.
What happens to my customers' details?
They go to you and nowhere else. No lead selling, no sharing, nobody added to a mailing list.
What if somebody texts back at midnight?
The reply lands on your phone like any other text. Nothing rings, nothing wakes you, and it is there in the morning with the postcode already on it.
Am I tied in?
No contract. Text me to stop, dial one code, and your phone is back exactly how it was.
Put it on for two weeks and read it back.
You get every transcript. If it says something you don’t like, we change it or you stop it with one text.