How it catches a job you never heard ring.
Four steps, no app, no new number. Here’s exactly what happens on your line, what the customer sees, and what lands on your phone.
The call rings out.
Your phone rings first, exactly as it does now. Pick up and nothing else happens. Let it ring out and your network hands the call to Third Ring.
- Your handset always rings first
- Only unanswered calls are caught
- Engaged and rejected calls too, if you want them
A text goes back in nine seconds.
Not an automated apology, because nobody replies to those. A short message in your business name that ends in a question, so they’ve got something to reply to.
Hi, it’s Hartley Plumbing & Heating. Sorry I missed you, I’m on a job. What do you need doing and what’s your postcode?
They answer, because typing is easier.
People reply while they’re still holding the phone. You’re still up the ladder and you haven’t moved.
Leaking rad in the front room, CR7 8LP. Today if you can do it.
The job lands on your phone.
Name, number, what they want and where they are, in one message. You ring back when the kettle’s on, already knowing if it’s worth the drive.
Five minutes, on your own handset.
No engineer visit, no new SIM, no hardware. You dial a short code and we test it together before you rely on it.
We check your network
Two minutes on the phoneEvery network handles diverts differently, and a couple charge for them. I check yours first and tell you straight if it’s one that does.
You dial one code
On your own handsetA short divert code, typed into your phone like any number. It only affects calls you don’t answer. Nothing else on your phone changes.
We write the message
In your wordsYour business name, your tone. If you say mate, it says mate. Change it any time by texting me.
We test it with a third phone
Before you trust itI ring your line from a number you’ve never seen, let it ring out, and we both watch the text arrive. You don’t have to take my word for it.
The things trades actually ask.
Is a robot going to answer my phone?
Not on Text-back. That plan only sends texts. On Answered a voice assistant picks up the calls you miss and says what it is in the first sentence. No pretending to be your secretary.
Do I have to change my number?
No. You keep your number and your phone rings first as normal. Third Ring sits behind it and only catches what rings out.
What if I answer the call?
Nothing happens at all. No text, no charge, no interference.
Does diverting cost me?
Some networks charge for diverted calls. I test it on your handset and your network before you pay a penny, and I will tell you straight if yours is one of them.
Am I tied in?
No contract. Text me to stop, dial one code, and your phone is back exactly how it was.
Let’s put it on your phone.
Ring or text. Tell me your trade and your network and I’ll set it up while you’re on the phone.